At ph49, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have under Philippine law.
This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by ph49 in connection with your use of the ph49 online casino and sports betting platform, accessible at ph49.app, including its mobile-optimized interface, customer support channels, promotional communications, and any related services (collectively, the "Platform").
ph49 is committed to protecting the privacy and personal data of all users, including registered players, prospective players who browse the Platform without registering, and individuals who contact ph49 support. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
Scope: This Policy covers all personal data processing activities conducted by ph49 in relation to Filipino players and users of the Platform, regardless of the device or location from which the Platform is accessed.
By registering on ph49 or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of the Philippine Data Privacy Act of 2012, ph49 acts as the Personal Information Controller (PIC) in respect of the personal data it collects directly from users of the Platform. Where ph49 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) under written data processing agreements that bind them to ph49's data protection standards.
ph49 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and the Data Privacy Act. Contact details for the DPO are provided in Section 14 of this Policy.
When you create a ph49 account, we collect the following information:
To comply with PAGCOR regulations and Philippine anti-money laundering laws, ph49 may request:
ph49 records all deposit and withdrawal transactions, including transaction amounts, timestamps, payment method identifiers (e.g., masked GCash number or bank account last four digits), and transaction reference numbers. Full payment card or bank account numbers are never stored on ph49 servers.
ph49 logs all gaming activity on the Platform, including game sessions, bet amounts, game outcomes, bonus usage, and account balance history. This data is used for regulatory compliance, dispute resolution, responsible gaming monitoring, and platform improvement.
When you access the ph49 Platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimization.
If you contact ph49 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised.
ph49 processes your personal data for the following purposes:
ph49 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
ph49 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
Note: All third-party service providers engaged by ph49 are bound by written data processing agreements that require them to process personal data only on ph49's instructions and in compliance with the Data Privacy Act of 2012.
ph49 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with ph49's data disposal procedures.
ph49 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Your Responsibility: While ph49 takes all reasonable steps to protect your data, you are also responsible for keeping your ph49 login credentials secure. Do not share your password or OTP codes with anyone. ph49 staff will never ask for your password.
Cookies are small text files placed on your device when you visit the ph49 Platform. ph49 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze Platform usage patterns.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph49 Platform, including your ability to stay logged in or access certain game features.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph49:
How to Exercise Your Rights: To exercise any of the rights listed above, please contact ph49's Data Protection Officer at the email address provided in Section 14. ph49 will respond to all verified privacy rights requests within fifteen (15) business days of receipt.
ph49 does not knowingly collect personal data from individuals under the age of 21. The ph49 Platform is strictly intended for adults aged 21 and above, in compliance with Philippine law and PAGCOR regulations governing real-money gaming activities.
During registration, ph49 collects date of birth information and may request government-issued ID to verify that all players meet the 21+ age requirement. Any account found to belong to a person under 21 years of age will be immediately suspended, all associated personal data will be deleted (subject to any mandatory regulatory retention obligations), and any deposits will be returned.
If you are a parent or guardian and believe that a minor has registered on ph49 using false age information, please contact our support team immediately at the contact details provided in Section 14.
ph49 primarily stores and processes personal data within data centers located in the Asia-Pacific region. In certain circumstances — such as when engaging cloud infrastructure providers or international game software providers — personal data may be transferred to and processed in countries outside the Philippines.
Where such cross-border transfers occur, ph49 ensures that appropriate safeguards are in place to protect your personal data, including:
ph49 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Material changes to this Policy will be communicated to registered players via email or an in-platform notification at least seven (7) days prior to the effective date of the change.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how ph49 protects your personal data. Your continued use of the ph49 Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or ph49's personal data processing practices, please contact our Data Protection Officer:
Data Protection Officer — ph49
Email: [email protected]
Subject Line: Privacy Rights Request / DPO Inquiry
Response Time: Within 15 business days of receipt
Support Hours: 24 hours a day, 7 days a week
If you are not satisfied with ph49's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through the NPC's official complaint channels.
Six pillars of data protection every ph49 player can count on
ph49 operates in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012. Every data processing activity on our platform has a documented legal basis, and our practices are regularly reviewed against NPC guidance.
ph49 has appointed a Data Protection Officer (DPO) responsible for overseeing all privacy compliance activities. Filipino players can contact the DPO directly with any privacy concern and expect a response within 15 business days.
All data transmitted between your device and ph49 servers is protected by TLS encryption. Sensitive data including KYC documents and payment identifiers is encrypted at rest. Your full payment card or bank account numbers are never stored on ph49 systems.
ph49 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only with service providers who need it to deliver the ph49 platform — and only under strict contractual data protection obligations.
Under the Data Privacy Act, you have the right to access, correct, delete, and port your personal data. You can opt out of marketing communications at any time. ph49 makes it straightforward to exercise your privacy rights — just contact our support team.
ph49 maintains documented incident response procedures for detecting, containing, and reporting personal data breaches. In the event of a breach affecting your data, ph49 will notify you and the NPC within the timeframes required by Philippine law.
Your personal data is safe with us. Join hundreds of thousands of Filipino players who trust ph49 for a secure, fair, and responsible online gaming experience — from Manila to Cebu, Davao to Quezon City.